Return Policy

At Alercure, we want you to have a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

  • You may request a return within 1 days of receiving your order.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • Certain items such as personal care products, hygiene items, or clearance/sale products may not be eligible for return.

2. Return Process

  • To initiate a return, contact us at with your order details.

  • Our support team will guide you through the process and provide instructions for return shipping.

  • Customers are responsible for return shipping costs unless the product is defective or wrong.

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund status.

  • Approved refunds will be processed within 3-4 business days to your original payment method.

  • Shipping charges (if any) are non-refundable.

4. Exchanges

  • If you received a defective or damaged product, you may request an exchange instead of a refund.

  • Exchanges are subject to product availability.

5. Non-Returnable Items

  • Products marked as non-returnable on the product page.

  • Hygiene-related products (cosmetics, soaps, personal care items) once opened.

  • Discounted or clearance items.

6. Contact Us

For any questions regarding returns, exchanges, or refunds, reach out to us alercurehelp@gmail.com